Frequently Asked Questions

KYC (Know Your Customer) verification on 3ptti typically requires a valid government-issued photo ID — such as your Pakistani CNIC or passport — plus proof of address dated within the last three months, such as a utility bill or bank statement. You may also be asked to submit a selfie or complete a liveness check. Documents must be genuine and unaltered. Never send sensitive identity documents over unencrypted channels — use only the Platform's secure HTTPS verification portal.

No. Each individual is permitted to hold exactly one account on 3ptti. Opening multiple accounts — whether under the same name or different details — is a clear breach of the Terms & Conditions. If duplicate accounts are detected, all associated accounts may be permanently closed and any balances forfeited. If you have accidentally created a second account, contact support immediately to resolve it before it becomes a formal breach.

Go to the 3ptti login screen and click "Forgot Password". Enter the email address associated with your account and you will receive a password reset link within a few minutes. If the email does not arrive, check your spam folder. The reset link is time-limited, so use it promptly. If you continue to experience difficulty accessing your account, contact the 24/7 support team via live chat for manual assistance.

To permanently close your 3ptti account, contact the support team via live chat or the Help Centre and submit a closure request. Any remaining real-money balance will be returned to you via your verified payment method, provided KYC is complete and no Terms & Conditions breaches are outstanding. If you are closing your account due to gambling concerns, our team can also activate self-exclusion instead — which may be more appropriate in that situation.

Minimum and maximum deposit amounts vary by payment method and are displayed in the live cashier during the deposit process. Any PKR figures referenced in promotional materials — such as a PKR 500 or PKR 1,000 minimum — are illustrative examples only unless confirmed as current figures in the cashier at the time you deposit. Always check the cashier directly for the applicable limits before initiating a transaction.

Withdrawal processing times vary depending on your chosen payment method and your KYC status. KYC verification must be complete before any withdrawal is released. Once approved, processing times differ between payment channels — some methods are faster than others. No specific processing timeframes are guaranteed by 3ptti. If your withdrawal has been pending beyond the expected timeframe shown in the cashier, contact support via live chat for an update.

Common reasons for a withdrawal being declined or held include: KYC verification not yet completed, active bonus wagering requirements not yet met, a mismatch between the withdrawal method and the deposit method, or a security review triggered by unusual account activity. 3ptti may request additional verification documents before releasing a withdrawal in some cases. Contact the support team via live chat and they will advise on the specific status of your withdrawal request.

No. All deposits on 3ptti must be made using payment accounts registered in your own name. Third-party funding — using another person's Easypaisa wallet, JazzCash account, bank account or any other payment method — is strictly prohibited under the Terms & Conditions. Deposits from third-party sources may be reversed, and the account may be suspended pending investigation. Withdrawals are also returned to the same verified payment method used for deposits wherever technically possible.

Slot games on 3ptti use certified Random Number Generator (RNG) technology to produce random, unbiased outcomes on every spin. Games from reputable software providers undergo independent testing and certification. Each slot game displays a Return to Player (RTP) percentage — this represents the theoretical long-term return over millions of spins, not a guaranteed payout per session. Individual session outcomes are entirely random and cannot be predicted or influenced by any strategy.

3ptti's live casino section features real human dealers streamed in high definition from professional studios. Available game types typically include live blackjack, live roulette, live baccarat, live andar bahar, live teen patti and a variety of live game show formats. Multiple table variants with different bet limits are available to suit both casual players and those who prefer higher-stakes play. Game availability may vary depending on time of day and studio scheduling.

In-play (live) betting allows you to place bets on events after they have started — for example, betting on the outcome of the current over during a PSL T20 match, or on the next goal scorer during a football game. Odds update in real time as the match progresses. Markets may be temporarily suspended during key moments such as wickets, goals or reviews. Bet acceptance is subject to real-time risk assessment; some bets may be declined or offered at revised odds during rapidly changing match situations.

Settlement of bets on cricket matches that are abandoned, rained off or otherwise interrupted depends on the specific sports rules applicable to that market. Generally, if an insufficient number of overs have been bowled for a result to be declared under the applicable playing conditions, the bet may be voided and the stake returned. Full settlement rules for cricket markets are published within the sportsbook section. When in doubt, check the rules for the specific market before placing your bet.

No. Bonus funds cannot be withdrawn directly — they must first be converted into real money by satisfying the applicable wagering requirements in full. Until wagering requirements are met, bonus funds remain locked and are not eligible for withdrawal. Winnings generated from bonus fund play are also subject to the same wagering requirement before becoming withdrawable. Attempting to withdraw before completing wagering will typically result in the bonus and associated winnings being removed.

When a bonus is active on your 3ptti account, a maximum bet per spin or per selection applies — typically specified in the promotion terms. If you place bets exceeding this cap while a bonus is active, 3ptti reserves the right to void the bonus and any winnings derived from those oversized bets. This rule exists to prevent abuse of bonus structures and applies uniformly to all users. Check the specific promotion's terms for the applicable maximum bet value before playing.

Yes. All bonuses and free spins on 3ptti carry an expiry date, which is stated in the individual promotion terms. If the wagering requirement is not completed within the stated expiry window, the bonus and any associated winnings are automatically removed from your account. Expiry periods vary by promotion — some may expire within 7 days while others allow up to 30 days. It is your responsibility to track active bonus expiry dates within your account.

Bonuses may be voided for a number of reasons: placing bets above the maximum allowed during bonus play, using low-risk betting strategies specifically to complete wagering requirements without genuine gameplay risk, opening multiple accounts to claim a single-use offer, or other forms of bonus abuse as defined in the Terms & Conditions. If you believe a bonus was voided in error, contact the support team via live chat and provide your account details for review.

To activate self-exclusion, contact the 3ptti support team via live chat and clearly state that you wish to self-exclude. Specify whether you want a timed exclusion or a permanent one. The team will action the request promptly — you should not be asked for reasons or discouraged from excluding. During self-exclusion, your account is inaccessible for betting and deposits, and you will be removed from all marketing communications. Attempting to register a new account during exclusion is a breach of the Terms & Conditions.

Online gambling is subject to restrictions in Pakistan under the Prevention of Gambling Act, 1977. 3ptti does not claim to be licensed, approved or regulated by the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan, or any provincial authority. This answer does not constitute legal advice. Users in Pakistan are solely responsible for determining whether accessing an online gaming platform is lawful in their specific location and for complying with applicable laws.

3ptti uses 256-bit SSL/TLS encryption for all data transmitted between your device and the platform. Personal data, KYC documents and financial records are stored on secure infrastructure with role-based access controls. 3ptti does not sell personal data to third parties for marketing purposes. Full details of how your data is collected, processed, stored and what rights you hold are set out in the Privacy Policy. Never share your password or banking credentials with anyone claiming to be support staff.

If gambling is causing you distress or financial difficulty, please use the responsible gambling tools available in your account settings — particularly self-exclusion or a cool-off period. You can also reach out to organisations such as Gamblers Anonymous (international), GamCare and BeGambleAware for free, independent support. If you are in Pakistan, local mental health services and counselling providers may also be able to assist. Full details are on our Responsible Gambling page.